IRCTC - the online ticketing arm of Indian Railways - levies a convenience fee of ₹15 per Head on a sleeper class ticket and ₹30 on AC ticket. The convenience fee is reduced to ₹10 for sleeper class and ₹20 for AC if the transaction is done through BHIM UPI aap. Another report says that50 per cent of IRCTC ticket sales are transacted through the BHIM UPI aap.
Similarlyy, if a person buys a ticket from a ticketing counter run by the Railways, he/she will pay ₹10-15 less on each booking, depending on the class.
IRCTC collected approx ₹14.1 crore on 94 lakh for booked tickets between March 22 and May 3, by taking ₹15 per Head convenience fee for sleeper class ticket as per the regulation.
The convenience fee collected for booking a ticket on the IRCTC website or app goes to IRCTC as the ticketing system is run by it, while the rail fare goes into the account of Indian Railways.
Another Report says That Railways Fixed Per Day Expenditure for Running the Railways Online Ticketing system is 57 lakh Per Day.
Point Of Railways On this : IRCTC official Said that Convenience charge is not the part of rail fare as it is cost for Providing the service which is Already being Offered By Booking Online Ticket And the Rail fare which is cost of travelling from one point to Other which is fully refundable which means There is No Deductions in Rail fare .
What I think : Personally I think There is no need of Cancellation and Clerkage Charges As Government Promotes Digital India which Also Includes Online Booking which Reduces the Pen paper Work,Bribery etc. And If I counter The question of Ticketing system expenditure then Government must Anticipate this cost by own as this time Passenger didn't cancelled the tickets by own instead IRCTC did.
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